Flixbus Cancellation and Refunds

Involuntary Cancellations (by Flixbus)

• Option to reschedule at no cost or request a refund.
• Refunds issued as a voucher or monetary refund, depending on payment method.
• Refunds cover the full ticket fare and any fees paid.

Voluntary Cancellations (by Passenger)

• Must be made at least 15 minutes before departure.
• Cancellations can only be done online or at physical ticket sale locations (e.g., bus terminals or ticket offices).
• Refunds in the form of a voucher, amount varies based on timing. Valid for 12 months from the date of issue.

IMPORTANT: If a trip is delayed bymore than 120 minutes or rescheduledbymore than 120 minutes, a full refund in the form of a Cancellation Voucher will be issued.

No Refunds (all fares and fees)

• If don't cancel or reschedule 15 minutes before departure.
• If the passenger is removed from the bus for violating terms.

For more information on Cancelation Policies.

Bus Ticket Changes

Rescheduling

• Allowed up to 15 minutes before departure.
• Online or at physical ticket points of sale (e.g., bus terminals, ticket offices). Bus drivers and Customer Service representatives cannot modify ticket reservations.
• Original ticket canceled, and a new one issued (the value is partially or fully refunded, depending on the rescheduling).
• Any fare difference must be paid by the passenger (If it is cheaper, the remaining balance is issued as a voucher).

Unused Tickets

No refunds or credits if not rescheduled or canceled 15 minutes prior to departure.

Ticket Changes Service Fees

• Non-refundable in cases of voluntary cancellations or rescheduling.
• Additional fees may apply for rescheduling at physical ticket offices.