Eurolines Accessibility

Eurolines is committed to providing accessible travel for passengers with disabilities or reduced mobility. Below are the services, assistance options, and important guidelines for travelers who require special accommodations.

Accessibility Services

Priority Seating

• Passengers with disabilities or reduced mobility are given priority seating at the front of the bus.
• While Eurolines does not allow seat reservations, passengers who require priority seating should arrive early to secure an accessible spot.

Wheelchair and Mobility Device Transport

• Collapsible wheelchairs and mobility aids can be transported free of charge.
• Non-foldable wheelchairs must be checked in advance to ensure the bus can accommodate them.
• Passengers must notify Eurolines at least 36 hours before departure if they are traveling with a wheelchair or mobility device.

Assistance with Boarding

• Eurolines staff will assist passengers with boarding, exiting, and stowing mobility aids.
• Assistance is only available at bus stops with designated staff; some stations may not have full accessibility features.

Accessible Buses

• Not all Eurolines buses are wheelchair accessible.
• For routes with accessible buses, passengers can board via a wheelchair lift or designated ramp.
• Due to bus configurations, seating space for passengers who remain in their wheelchairs may be limited.

How to Request Assistance

To ensure a smooth journey, Eurolines advises passengers to contact customer service in advance and inform them of any accessibility requirements.

Contact Information

📍 Eurolines Office – Vilnius
Address: Sodų st. 22, Vilnius
📞 Phone: +370 612 88 984

📍 Eurolines Office – Kaunas
Address: Vytauto ave. 24, Kaunas
📞 Phone: +370 37 32 22 22

✉ Email:info@eurolines.lt

For general accessibility policies and further details, visit the Passenger Rights page.

Traveling with a Service Animal

• Guide dogs and service animals are allowed onboard free of charge.
• Passengers must provide official documentation for service animals.
• Service animals must remain with the passenger at all times.

Booking and Advance Notification

Advance Notice for Special Needs

• Eurolines recommends informing them at least 36 hours before departure if you need special assistance.
• If you require a wheelchair space, a minimum of 7 days' notice is recommended.
• Requests can be made via email or phone (see contact details above).

Accessible Bus Stop Limitations

• Some bus stations and stops may not be fully equipped for accessibility.
• Eurolines suggests checking in advance if the departure and arrival stops have ramps, lifts, or designated waiting areas.

Companion Travel

• Traveling with an assistant or companion?
  Passengers with disabilities who require continuous assistance can travel with a companion free of charge (with proper documentation).
• Service Animals: Allowed for free; no extra ticket required.

Important Notes

• Not all Eurolines buses are wheelchair-accessible – check before booking.
• Notify Eurolines in advance if you require assistance or are traveling with a wheelchair.
• Service animals travel for free with proper documentation.
• Priority seating is available but cannot be reserved in advance.

For the most accurate and up-to-date information, visit the Eurolines Passenger Rights page or contact customer support.