ADO Ecobus Express Help Centre
The ADO Ecobus Express Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pets Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Seats: 40 memory seats with more space. Wi-Fi: Free onboard Wi-Fi. Entertainment: Individual audio channels available. Restrooms: Independent onboard restroom for passenger use. Climate C......
Baggage Size
Carry-on Baggage 2 small hand luggage pieces allowed in the cabin. Must fit in overhead compartments or under seats. No wheeled baggage allowed inside the cabin. Checked Baggage Up to 25 kg free of charge....
Pets Policy
Pets Allowed Only domestic pets are allowed, and they must travel in the luggage compartment in rigid carriers. Brachycephalic (short-nosed) pets are prohibited from traveling due to safety concerns......
Disabilities and Reduced Mobility
Support for Disabled Travelers: Guide dogs and service animals are allowed, with specific documentation required. Boarding and seating assistance are provided. Wheelchairs are stored in the lugg......
Reserved Seats
Preferential Seating: Available for purchase with a 10% discount for early purchases. Seat Transfer: Seat transfers are allowed up to 60 minutes before departure. Any additional charges must be covered....
Cancellation and Refunds
Voluntary Cancellations Cancellations are allowed up to 60 minutes before departure. Refunds are processed through "Saldo Max." Promotional tickets (e.g., Early Purchase, Advance Purchase) are n......