Deutsche Bahn Help Centre
The Deutsche Bahn Help Centre was carefully created so you can find all the answers you need about: Train Ticket Fares, Onboard Services, Baggage Size and etc. If you can't find what you're looking for, don't hesitate to contact us.
Train Ticket Fares
Deutsche Bahn offers several ticket types and discounts to ensure affordable travel options. Super Saver Fare (Sparpreis Super) For long-distance routes (ICE, IC/EC). Discounts: 25% with BahnCard 25 or B......
Onboard Services
Reserved SeatsSeat reservations are optional for Second Class and included in First Class for flexible fares.General Services Available Across All Classes Wi-Fi: Free onboard Wi-Fi is available on al......
Baggage Size
Deutsche Bahn provides a flexible and passenger-friendly luggage policy, ensuring a hassle-free journey for travelers. Carry-On Luggage Free Items: Two carry-on bags and one personal item (e.g., handbag......
Pet Policy
Dogs and cats are allowed in carriers. Service animals travel free. ......
Disabilities and Reduced Mobility
Deutsche Bahn (DB) offers comprehensive services to ensure passengers with disabilities have a comfortable and accessible travel experience. Email: msz@deutschebahn.com Phone: +49 30 6521......
Cancellation and Refunds
Ticket Changes Changes are allowed for flexible tickets before the travel date. Fare differences may apply. Deutsche Bahn provides flexible options for canceling or refunding tickets, depending on the far......