Cometa Help Centre
The Cometa Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Luggage Policy, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Cometa offers high-quality onboard services designed to enhance passenger comfort and ensure an enjoyable travel experience. Wi-Fi: Enjoy complimentary internet access for staying connected throughout your journey....
Luggage Policy
Before traveling with Cometa, familiarize yourself with the luggage policy: Hand Luggage: Passengers can carry one piece of hand luggage, not exceeding 5 kg, measuring up to 40x35x20 cm. Checked Luggage: You're allowed up to 30 kg of free luggage compartment storage, with a size limit of 100x50x30 cm per piece....
Pet Policy
Cometa’s pet policy is designed for a safe and enjoyable journey with your furry friends: Permitted Animals: Only non-aggressive cats and dogs are allowed, with a maximum of two animals per vehicle. ......
Accessibility
Cometa buses offer facilities to accommodate passengers with disabilities or special needs. These services include: Designed Accessible Seats: Special seats available for people with redu......
Reserved Seats
Cometa’s seat reservation service allows you to secure your preferred seating for a personalized travel experience. Customers are advised to book in advance to ensure availability, especially duri......
Cancellation, Changes & Refunds
If you need to modify or cancel your reservation, Cometa provides clear guidelines: Changes: You can reschedule your ticket date, time, or seat at no extra charge up to 3 hours before your scheduled ......