City to City Cancellation and Refunds
Cancellation Policy
- No refunds are provided within 48 hours of the departure time.
- All refunds, cancellations, and amendments made 48 hours or more before departure are subject to a 10% administration fee plus VAT.
- Refunds must be requested with proper identification.
Refunds
Refunds are not allowed after the departure time.

Bus Ticket Changes
- Ticket changes require a replacement ticket to be issued, with proper identification requested during boarding.
- Lost or stolen tickets may be replaced at City to City’s discretion.
- Tickets are non-transferable and valid only for the specified journey.