City to City Cancellation and Refunds

Cancellation Policy

  • No refunds are provided within 48 hours of the departure time.
  • All refunds, cancellations, and amendments made 48 hours or more before departure are subject to a 10% administration fee plus VAT.
  • Refunds must be requested with proper identification.

Refunds

Refunds are not allowed after the departure time.

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Bus Ticket Changes

  • Ticket changes require a replacement ticket to be issued, with proper identification requested during boarding.
  • Lost or stolen tickets may be replaced at City to City’s discretion.
  • Tickets are non-transferable and valid only for the specified journey.

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