Citiliner Plus Help Centre
The Citiliner Plus Help Centre was carefully created so you can find all the answers you need about: Onboard Services, Baggage Size, Pet Policy and etc. If you can't find what you're looking for, don't hesitate to contact us.
Onboard Services
Citiliner Plus offers a luxurious travel experience with several onboard amenities designed to ensure a comfortable and enjoyable journey for all passengers. Reclining Seats: Comfortable memory foam s......
Baggage Size
Citiliner Plus allows passengers to bring luggage on board, with guidelines to ensure safety and convenience for all: Carry-On Limit: 1 piece per passenger. Storage: Must fit in the overhead compart......
Pet Policy
No Pets Allowed. Certified service dogs are allowed upon approval with proper certification.......
Disabilities and Reduced Mobility
Passengers with special needs or mobility challenges are advised to inform Citiliner Plus when making a reservation and on the day of departure. Wheelchair Access: Inform the company in advance to ensure appropriate arrangements can be made....
Cancellation and Refunds
Cancellation More than 24 Hours Before Departure Refund: Allowed with a R100 admin fee. 24 Hours to 1 Hour Before Departure Rescheduling only: R120 admin fee applies. No refunds. Less than 1 Hour Before De......
Citiliner Plus Booking Offices
East London Windmill - Eastern Cape 🌐 View on Map: Windmill Mall, 122 Moore St, East London 🕐 Open Hours: OPEN 7 DAYS A WEEK 9AM – 6PM GQEBERHA (PE) - Eastern Cape 🌐 View on Map: Eldo House, 9......