Burlington Trailways Accessibility

Burlington Trailways is committed to ensuring that all passengers, including those with disabilities or reduced mobility, have a safe and comfortable travel experience. The company complies with the Americans with Disabilities Act (ADA) and provides assistance for passengers who require extra support during their journey.

Booking Assistance and Notification

To ensure proper accommodations, Burlington Trailways encourages passengers with disabilities to notify them in advance of any special assistance required.

• Booking Early: Passengers needing assistance or accessible seating should book their tickets as early as possible to secure necessary accommodations.
• Advance Notice: It is recommended that passengers call at least 48 hours before departure if they need a wheelchair lift or additional support.
• Arrival Time: Passengers requiring assistance should arrive at least 30 minutes before departure at the terminal.

Contact for Accessibility Assistance

📞 Phone: (319)-753-2864, Option 2
📩 Mail:info@burlingtontrailways.com
Christina Brooks
PO Box 531
West Burlington, IA 52655

For general customer service inquiries, visit: Contact Burlington Trailways

Wheelchair & Mobility Device Policy

All Burlington Trailways motorcoaches are ADA-compliant and equipped with wheelchair lifts.

Wheelchair Access & Seating

• Lift-Equipped Buses: All Burlington Trailways buses have wheelchair lifts to assist passengers with boarding and deboarding.
• Secured Seating: Passengers traveling in wheelchairs can request a designated wheelchair space on the bus.
• Advance Reservation: It is recommended that passengers inform customer service in advance if they require a wheelchair lift to ensure space availability.

Mobility Device Storage & Size Restrictions

Passengers traveling with mobility devices that need to be stored under the bus should note the following limitations:

• Maximum size:33” x 33” x 48”
• Maximum weight:100 lbs

If the mobility device meets these size restrictions, it can be stored in the baggage compartment at no extra charge.

Contact customer service for further details: (319)-753-2864, Option 2

Assistance at Terminals & Stops

Burlington Trailways staff are available to assist passengers with boarding, deboarding, luggage handling, and mobility devices upon request.

• Drivers can assist with transferring and stowing luggage.
• Staff can provide guidance at stops to ensure a smooth journey.
• If you require specific assistance, notify Burlington Trailways when booking your ticket.

Traveling with a Service Animal

Passengers with disabilities are allowed to bring service animals as defined by the Americans with Disabilities Act (ADA).

Service Animal Requirements:

• The service animal must be under the control of the owner at all times.
• The animal must be leashed, harnessed, or in a carrier unless these devices interfere with its work.
• The service animal must not block the aisle or occupy a seat.
• Passengers are responsible for the care of their service animals throughout the journey.

Emotional support animals (ESAs) are NOT permitted.

For more information about Burlington Trailways' Service Animal Policy, visit:
Burlington Trailways Pet & Service Animal Policy

Traveling with Oxygen & Medication

Passengers who require oxygen tanks or medical equipment should be aware of the following policies:

• Portable oxygen tanks are allowed on board. Passengers can bring two (2) canisters on the bus and two (2) additional canisters in the baggage compartment.
• Size Limits: Oxygen tanks must not exceed 26 inches in height or 4.5 inches in diameter.
• Medication:
  • Keep all medications in carry-on baggage and never store them in the under-bus baggage compartment.
  • Burlington Trailways is not responsible for lost or damaged medications.

For specific medical travel inquiries, call: (319)-753-2864, Option 2

How to File an ADA Complaint?

If you believe your rights under the Americans with Disabilities Act (ADA) have been violated while traveling with Burlington Trailways, you may submit a formal complaint.

Required Information for Filing a Complaint:

• A detailed description of the incident (date, time, location).
• Names of any Burlington Trailways employees involved.
• A copy of your ticket receipt and itinerary.

Send your complaint to:
📩 Mail:customerconcerns@burlingtontrailways.com
Christina Brooks
PO Box 531
West Burlington, IA 52655

For additional customer concerns, visit: Burlington Trailways Customer Service

For more information and assistance, visit the official website:
Burlington Trailways Official Website